THIRD PARTY MAINTENANCE

Service Level Agreements

• We offer SLA’s from 24x7x4, 24x7xNBD, or 9x5NBD

• Each solution is customized based on your organization’s needs. Contact us for a free consultation and estimate.

• You will receive top-level support from trusted experts regardless of the SLA you choose.

In-House Expertise and Qualified Parts

• Our certified Engineers cover mainstream OEMs as well as lesser-known niche players, so you don’t have to resource this expertise in-house.

• Includes specialized support on all Digital Equipment Corp (DEC) systems from PDP to VAX and Alpha-based systems, and HP Nimble. 

• Aegis Solutions only uses OEM-certified parts and never any after-market parts.

Flexibility of Services

• Aegis Solutions allows you to customize the level of service you need, so you are only paying for what you require.

• We cover all the major hardware manufacturers, including Dell/EMC, NetApp, Data Domain, HPE, and HDS with customized, extended, or bridged warranty support.

• Includes specialized support on all Digital Equipment Corp (DEC) systems from PDP to VAX and Alpha-based systems.

• Our renewal program allows clients to benefit from cost-saving upon renewed contracts by receiving “Loyalty Discounts” for each renewal.

Reduce Expenses & Extend the Lifespan of Your OEM

• Eliminate exorbitant OEM support fees and save 40-50% on costs associated with managing your OEMs.

• Stretch your ROI by extending the life of your hardware and delaying capital expenditures of new equipment purchases without sacrificing your hardware’s performance or uptime.

• Find value with our buybacks, trade-ins, or cash back towards upgrades and add-ons for qualifying assets being decommissioned.

• Build bridge support during refresh migrations. 

• Break the OEM’s strategy of a forced refresh.

• Stand-up and rental gear are available with custom short-term extended support options and migration solutions during your projects to ensure uptime and disruption-free migrations.

• Free expert health checks to inform your capital expense strategy.

Remote Access

Our data center solutions offer 24×7 remote technical support from certified L1 & L2 engineers alleviating the need for you to provide onsite technical staff to handle routine data center services.

Client Portal

Our client portal allows you a quick and easy process to submit issue tickets or inquiries and a real-time view into issue resolution so you have full transparency into where things stand. Learn more about our client portal.